Meet Alan Gagliardotto, the Customer Development Specialist at FM Expressions - on the weekends, you can find him going to different music shops to buy, sell, and trade instruments. He calls it guitar safari.
Q: What do you do at FM Expressions?
A: Key Account Management/Customer Development. I work collaboratively with the commercial, marketing, customer experience, and finance teams to develop, refine and manage growth plans including changes to service level, product, pricing, and other options to remove friction and stimulate customer growth!
Q: What’s one professional skill you’re currently working on?
A: Time Management! The ability to separate work and home life. Covid-19 has offered an interesting opportunity to work from home, the office and on-the-go. However, the change has proven to be challenging at times.
Q: What energizes you at work?
A: Not only having the opportunity to provide customer satisfaction, but getting to know my customers and building a partnership. That's what gets me going!
Q: How long have you been working here?
A: Coming up on my 7 year anniversary!
Q: What productivity tools do you use?
A: Teams! Internal collaboration is TOPS! The ability to bounce ideas and keep in touch with our team members at the drop of a hat is always helpful.